Frequently Asked Questions

Question 1: How do I place an order?

Simply browse our shop, select your item, choose any personalization options, and add it

to your cart. Then proceed to checkout and complete your payment.

Question 2: What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment options.

Question 3: Can I customize my order?

Yes! Many items can be personalized. Look for the “Customize” option on product pages

or contact us directly for special requests.

Question 4: How long will my order take to arrive?

Processing time: 1–3 business days for handmade or personalized items.

Shipping time: 3–7 business days domestically, 7–21 business days internationally (may

vary by location).

Question 5: How much is shipping?

Shipping costs are calculated at checkout based on your location and the size of your order.

Question 6: Do you ship internationally?

Yes! We ship worldwide. International shipping rates and delivery times vary by country.

Question 7: What if my order is lost or damaged?

Contact us immediately. We’ll help track your order and, if necessary, offer a replacement or refund.

Question 8: Can I cancel or change my order?

Orders can be modified or canceled before processing. Once an item is shipped, changes aren’t possible.

Question 9: How do I contact customer support?

Email us at [email protected] or use the contact form on our website. We typically respond within 24–48 hours.

S.A.D.I.E’S CRAFT turns handmade creativity into unique, stylish jewellery that reflects your individuality.

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